Legal
Orbitus Trustees (Guernsey) Limited
Orbitus Trustees (Guernsey) Limited is registered in Guernsey company number 28822 and is licensed and regulated by the Guernsey Financial Services Commission to conduct fiduciary business.
Orbitus Fund Services (Guernsey) Limited
Orbitus Fund Services (Guernsey) Limited is registered in Guernsey company number 56465 and is licensed and regulated by the Guernsey Financial Services Commission to conduct controlled investment business.
Last amended: September 2024
Our Terms and Conditions of Business outline the rules and regulations for using our services, detailing the terms under which we operate and your rights and obligations when engaging with us.
The Group
The Orbitus Group (“Orbitus”, “the Group”, “we”, “us” or “our”) comprises the following companies; each of their Associates and affiliates; and each of their employees, officers and directors:
Orbitus Trustees (Guernsey) Limited
Orbitus Fund Services (Guernsey) Limited
Orbitus Directors One (Guernsey) Limited
Orbitus Directors Two (Guernsey) Limited
Orbitus Nominees (Guernsey) Limited
Orbitus Secretaries (Guernsey) Limited
The above named companies are licensed and regulated by the Guernsey Financial Services Commission to conduct fiduciary business, apart from Orbitus Fund Services (Guernsey) Limited which is licensed and regulated by the Guernsey Financial Services Commission to conduct controlled investment business.
Complaints procedure
Orbitus maintains a strict complaints procedure. Complaints may be submitted to Orbitus by letter, telephone, email or in person. All complaints should be addressed to a director of Orbitus as follows:
Address
PO Box 344, Mont Crevelt House, Bulwer Avenue, St Sampson, Guernsey GY1 3US
Email address
info@orbitus.group
Telephone
+44 (0) 1481 242233
On receipt of a complaint, a director of Orbitus will provide a reply to the complainant within seven (7) days to acknowledge the complaint. The response will include this complaints handling procedure.
A substantive response to the complaint is to be sent within four (4) weeks from the date of receipt of the complaint.
If the complaint has not been resolved (because further research is required or where the complaint conflicts with or is prohibited under a law) then a final response is to be sent within eight (8) weeks from the date of receipt of the complaint.
Where Orbitus has given a substantive or final response to the complainant and has either received their acknowledgement that they are satisfied with the outcome or otherwise heard nothing further from the complainant for four (4) weeks from the substantive or final response, the complaint will be considered settled and resolved.
If the complainant indicates that they are not satisfied that their complaint has been satisfactorily dealt with, or if a complaint remains unresolved for more than three (3) months or if a complaint is deemed a “significant complaint” (meaning a complaint alleging a breach of a law, mala fides, malpractice or impropriety, or repetition or recurrence of a matter previously complained of, whether significant or otherwise), then Orbitus will:
inform the Guernsey Financial Services Commission (“GFSC”) of the complaint within 14 days; and
inform the complainant that they may inform the GFSC directly of their complaint. The contact details for the GFSC are set out below.
For complaints in relation to certain pension products such as Retirement Annuity Trust Schemes, or where the complaint is in relation to certain investment products, a complainant who is unsatisfied with the response provided by Orbitus may, having allowed Orbitus a reasonable opportunity to deal with the complaint, complain to The Channel Islands Financial Ombudsman, whose contact details are set out below:
The Guernsey Financial Services Commission
Glategny Court
Glategny Esplanade
St. Peter Port
Guernsey
GY1 3HQ
Telephone
+44 (0) 1481 712706
Channel Islands Financial Ombudsman
PO Box 114
Jersey
JE4 9QG
Telephone
+44 (0) 1481 722218
Last amended: September 2024
Our Data Protection Privacy Statement explains how we collect, use, store, and protect your personal information. It outlines your rights regarding your data and our commitment to ensuring your privacy is respected in compliance with applicable data protection laws.
Emails sent, along with any attached files, are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received an email in error, please notify us at info@orbitus.group. Please note that any views or opinions expressed in emails are solely those of the author and do not necessarily represent those of the Orbitus Group. Finally, recipients should check emails and any attachments for viruses. The Orbitus Group accepts no liability for any damage caused by any virus transmitted via email.
Last amended: September 2024
Our Privacy Statement outlines how we collect, use, and protect your personal information, the types of data we gather, how we use this information, and your rights regarding your data.
Our Cookie Statement explains what cookies are, how we use them, the types of cookies we use, how the information is used, and how you can manage your cookie settings.
All information on this website, as well as the Orbitus logos and trademarks (whether licensed or unlicensed), belong to Orbitus and may not be copied, reproduced, or transmitted without Orbitus's specific prior written consent.
Orbitus reserves the right to make changes to the website and its content at any time without notice. This website may contain links or references to other websites outside our control. Please be aware that we have no control over these external sites and that our privacy policy does not apply to them.
Last amended: September 2024